Refund and Returns Policy

At Tanzima Enterprise LLP, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy outlined below:

1. Returns:

1.1 Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the original receipt or proof of purchase.

1.2 Timeframe: You have 7 days from the date of delivery to initiate a return.

1.3 Process: To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a return authorization. Once your return is approved, you will receive instructions on how to proceed.

1.4 Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

1.5 Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

2. Refunds:

2.1 Eligibility: Refunds are only issued for items that are returned in accordance with our Returns Policy.

2.2 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

2.3 Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at packaging[at]tanzima.com

3. Exchanges:

3.1 Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at packaging[at]tanzima.com for further assistance.

4. Contact Us:

If you have any questions about our Refund and Returns Policy, please contact us at packaging[at]tanzima.com. Our customer service team is available to assist you and ensure that your shopping experience with Tanzima Enterprise LLP is a positive one.

5. Changes to this Policy:

We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates or changes.

By making a purchase from Tanzima Enterprise LLP, you acknowledge that you have read, understood, and agree to our Refund and Returns Policy.

Last Updated: 30th March 2024